Passwords


 

Forgot a Password

Instructions 

  1. Navigate to the login screen by:
    • Selecting Sign In in the top right corner if available, then selected Existing Account
    • Add /admin to the end of your URL (i.e. http://mydomain.com/admin)
  2. Enter your email address
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  3. Select Forgot Password
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  4. You will be sent an email with instructions for resetting your password. If you do not receive the email, please check your spam filter.
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  5. Follow the link in the email.
    • Note: This password will expire after 24 hours for security purposes.
  6. Reset your password on the screen that appears.
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  7. Select Submit.
  8. You will be logged into the CivicPlus Platform.
    • Note: Your account will need to be confirmed or you will be prompted to log in again.



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