Two-Factor Authentication


The CivicPlus Platform dashboard offers enhanced user account options. Select Settings to bring up a Modify User modal. Here, you can enable two-factor authentication. 

Note: CivicPlus recommends that every user enables Two-Factor Authentication for security.


  1. Log into the system.
  2. Click on your name in the upper right corner.
  3. Select Settings.
  4. Select the Checkbox for Two Factor Authentication.
  5. Select Save.
  6. You will receive a message stating that the changes will not be reflected until the next time you log in, and you will be asked if you would like to log out now. Select the desired option.

Note: When enabled, an authentication code will be emailed to the user upon logging in. You will be required to complete the sign-in process in order to enter. Users can also enter a secondary email in order to receive their code and are able to choose a Remember this Browser option for frequently used devices. If a secondary email address is populated, both the primary and the secondary addresses will receive the code.

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