New Sign

When validating an email address from creating an account on the new CivicPlus sign-in screen, users will be emailed an 8-character password and directed to enter that one-time password (OTP). These passwords are valid for approximately 6 minutes or users will need to click the Resend OTP button to resend the password. 

Old Sign In

If a user does not open their Verification Email within 24 hours, the link will expire. If a user’s verification link expires, a new link can be sent via the reset password at the login screen. Once the user follows this link to reset the password, the user's account will verify itself.