Forte FAQs

No, Forte does not offer a prompt to remind customers to remove their cards. You will want to direct requests for enhancements to Forte’s UI to your Forte rep or the Forte support portal. 

 

You can cancel a transaction but click the X in the upper right-hand corner. The X can be used for both card-present and card-not-present transactions. You should see the transaction logged as “Transaction Canceled” in the CivicPlus Pay Activity Log.

 

 

We use Forte's checkout.js.

 

Yes, it is possible to over-refund. For example, if the original transaction was $5, you can over-refund (credit) back to the original card for more than $5.

 

At this time, it is not possible to use payment methods on file when using Forte’s convenience fee model. You will need to switch to the Forte absorbed fee model to use payment methods on file.

 

The length of time a refund is permitted is determined by Forte. Currently, they allow a transaction to be refunded for up to 12 months. For more accurate information, please contact Forte.

 

For any transaction through Forte, the zip will always be required. We have worked with Forte to see if the zip can be unrequired and at this time it is not possible. Additionally, for EMV transactions, the zip is not used for validation and as a workaround, you can hand-key any 5 digit number into the zip field.