If you use Internet Explorer 11, your website may experience login issues or display minor design inconsistencies. You may even see that the CivicPlus login simply fails or that it shows out-of-place menus, images, and text boxes. Unfortunately, this is a known result.
What is going on?
The CivicPlus code base design is for an earlier version of Internet Explorer to accommodate users on earlier versions of Internet Explorer. While many companies will update their code base as new versions release, CivicPlus recognizes that some local government entities may not have the resources at their disposal to update browsers on every release. Because of this, CivicPlus supports the current and the previous two versions (Version 11, 10 and 9).
To combat issues, you will need to enable your site domain and civicplus.com to use compatibility view. In Compatibility View, websites display as if you would view them in a previous version of Internet Explorer, which will correct display problems because the code base for the site is now acceptable.
This article will show you how to enable Compatability View on Internet Explorer.
Note: At this time, CivicPlus does automatically force IE11 users into IE10 mode to accommodate previous versions, but as older versions are no longer supported, the code base will update as needed and as newer versions become available.
- Open Internet Explorer
- Navigate to the Settings Action Wheel
- Select Compatibility View Settings
- Enter your site domain into the Add this website box
- Enter civicplus.com into the Add this website box
- Click Add
Now, you should be able to log in correctly.