User accounts in the User Management section may not have an assigned first or last name, making them hard to locate via search. This error occurs when a back-end import pulls information from other products in which the first and last name fields were not always required. These imported accounts will show the name as “Last, First” rather than the user’s name.
This article will show you how to search and find these missing users by their email address.
- Navigate to Administrative Settings
- In the Search Users box, search for the user's email address