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CP Media Closed Captioning Services FAQs

Frequently Asked Questions

CP Media supports closed captioning (CC) files (.SRT and WebVTT formats) via upload on the events page. Your municipality can create files in-house or use a third-party service and then manually upload the files post-event.

Important Note

Live and on-demand closed captioning service is now also available via our partnership and custom integration with 3Play Media.

The benefits to local governments for incorporating closed captions into their live and recorded video include the following:

  • The service is integrated, seamless, and automatic.
  • It offers a cost-effective way to transcribe live meetings and community events in real time, and on-demand.
  • It enables compliance with Section 508 of the Americans with Disabilities Act (ADA).
  • All citizens, regardless of abilities, will be able to see or hear the interactions and conversations that occur in public meetings and events.
  • It offers a target accuracy of 80%+ for machine transcription depending on audio quality and 99% accuracy for machine transcription with transcriptionist review.
  • Citizens and staff can consume content anywhere, as closed captioning provides a helpful supplement to video when a citizen’s environment or device limits audio quality.
  • Closed captioning increases citizen engagement and content retention.
  • Captions improve comprehension for non-native English speakers and those for whom English is a second language (ESL).
  • By outsourcing the tedious closed captioning process it saves you time as this critical compliance step is automated within the CP Media solution.

Please refer to the service offerings chart that follows:

Service

Description

Target Accuracy Rate

On-demand closed captioning services with transcriptionist review.

The audio/video is run through a machine-based transcription process and then reviewed by a transcriptionist for accuracy and final editing. Completed files are sent back to CP Media and available immediately on the citizen portal if the event is published. 

99%.

On-demand closed captioning services with machine transcription only.

The audio/video file is run through a machine-based transcription process. Completed files are sent back to CP Media and available immediately on the citizen portal if the event is published. 

80%+

This can vary based on the audio quality if council members talk over each other, or other quality issues.

Live streaming closed captioning services with machine transcription only

The live stream is run through a machine transcription real-time as the meeting happens with the closed captioning details being instantly created and available to the public viewing the meeting. 

80%+

This can vary based on the audio quality, if council members talk over each other, or other quality issues.

 

For information on closed captioning services, including the per-minute fees for transcription, please contact your implementation consultant or our CivicPlus Technical Support team.

CP Media clients have the option to choose which meeting types to transcribe, and at which service level. For example, a municipality could have a transcriptionist review all city council meeting video transcripts and use the machine transcription for community events or meetings of smaller boards—or opt not to caption those videos at all.

Clients must complete the following steps: 

  • Request activation via your implementation consultant or our CivicPlus Technical Support team.
  • Our staff will send a Closed Captioning Authorization Form detailing the service terms and pricing.
  • Once our staff has verified that your authorization form has been received and properly executed, CivicPlus Technical Support will activate closed captioning services on your production website.
  • You will have access to training videos and our Technical Support team to assist you and answer any questions.

Closed captioning services can be deactivated at any time by contacting our Civic Plus

Technical Support team. You will receive a final invoice for any unbilled activity that month.  Existing on-demand videos with captions will not be impacted by cancelling future service.




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