On February 4, 2020 Chrome will be releasing their Version 80, which will have a significant update to cross-site cookies. This update will cause requirements that cross-site (a.k.a. third-party) cookies must explicitly declare themselves as cross-site and use HTTPS exclusively.
This update is being addressed by CivicPlus engineers and we are making the appropriate adjustments to the platform. There should not be an impact to your CivicPlus solution, however if you do experience issues please contact our Support Team.
The Help Center that provides you with self-service may be experiencing login issues as this update is being addressed with our support partner, Zendesk. The following are the recommendations to avoid any potential issues:
- Use a different browser
- Do not update to Chrome version 80 if prompted
If you do experience issues logging in and the above options are not available or are not working to resolve the issue, please try clearing your cache and if the issue persists, contact our Support Team.