CivicPlus is upgrading the single sign-on screen to improve security and performance with a completely new sign-in experience look and URL for authentication. We will be phasing our release of this feature for our various integrated CivicPlus products over the next several months to ensure minimal impact for our local government customers and citizens.
Frequently Asked Questions
The same email address and password can be used to access your CivicPlus account on either sign in screen.
While each CivicPlus product moves to authenticate users with the newly improved server, signing in and storing that sign-in is separate. Signing out is also separate.
If you use more than one CivicPlus product, we are working to move all products to the new sign-in experience and appreciate your patience. The last product to move will be Organization and Product listings from platform.civicplus.com. That will continue to use the old sign-in through at least the end of the year with more exciting updates to come!
Any changes to your account made on one sign-in will be updated to sync on the other. You may need to sign out of all CivicPlus products to see changes reflected.
View the Forgot a Password article for instructions on how to reset your password.
All customers with custom identity provider integrated sign-ins were contacted and given a deadline of July 31st to update custom identity provider configurations with additional URIs for cpauthentication.civicplus.com. If the URIs were added, users will continue to be directed to the designated external identity provider after entering their email address on the new sign-in screen. If the URIs were not added, users may see the sign-in go to error. Users may need to contact their network administrator to resolve sign-in errors.
Any links to products using SSO links, like https://platform.civicplus.com/AutoSignIn/emaildomain.com/1234, will no longer automatically sign users in to the product. Depending on the product, these links may now direct to the new sign-in experience or an error message. Users will need to use the product sign-in and enter their email address on the new sign-in screen to redirect to the external identity provider sign-in. Some products may have unique links that can be used to replace this functionality.
For users of any product-specific external identity provider integrations outside of the Platform, their sign-in will see no change.
The Microsoft option on the new Create Account and Sign In screen is not for custom IDP customers. Microsoft has 3 identity services - Active Directory, Azure Active Directory, and Microsoft accounts. Only Microsoft accounts are supported through the new Microsoft sign-in. Accounts in Microsoft Active Directory services may not be able to sign in.
Existing users will not be able to create a Microsoft account with the same email address. To use Microsoft sign-in for your existing CivicPlus account, it must be added through External Sign In on the Manage Account screen.