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Clara Siegele

  • Total activity 463
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Activity overview

Latest activity by Clara Siegele
  • Clara Siegele created an article,

    Set a Payment Field as Not Required in Converge

    This article will show you how to make fields not required in Converge. This can help solve errors such as “The field Address1 (ssl_avs_address) required but not supplied in the authorization reque...

  • Clara Siegele created an article,

    Announcing New Single Sign-On

    CivicPlus single sign-on has completed an upgrade to improve security and performance with a completely new sign-in experience with a new look and URL for authentication. Signing in through any int...

  • Clara Siegele created an article,

    Add or Remove External Sign In on an Existing Account

    This article will show you how to add or remove external sign-in accounts for Microsoft, Facebook, Apple, or Google on an existing account.    Important Notes These instructions only apply to the ...

  • Clara Siegele created an article,

    Create an Account with External Sign In

    This article will show you how to create an account with external sign-in for Apple, Facebook, Google, or Microsoft.    Important Notes These instructions only apply to the new sign-in screen. Thi...

  • Clara Siegele created an article,

    New Single Sign-On FAQs

    CivicPlus is upgrading the single sign-on screen to improve security and performance with a completely new sign-in experience look and URL for authentication. We will be phasing our release of this...

  • Clara Siegele commented,

    Hi Kelly,  Thanks for letting us know! The link has been updated. 

  • Clara Siegele created an article,

    Converge Ecommerce Troubleshooting Guide

    When I try to run a refund or void, I am getting a message that states the following “This terminal or user id is not permitted to process this transaction type.” The registered API user th...

  • Clara Siegele created an article,

    Find Your Pay Tray App Version

    When working with our Support team or troubleshooting an issue, it is helpful to find the version of the tray app that you are using.   There are two ways to get this information, one through the t...

  • Clara Siegele created an article,

    Support for Regroup CivicReady Integrations

    With the new CivicReady launched, we have the following updates regarding CivicReady and the Integration Hub.   CivicPlus will continue to support integrations that are currently set up with the Re...

  • Clara Siegele created a post,

    Choosing Categories

    This enhancement is part of the April 1, 2021 release. Users will no longer see a long list of HCMS categories when creating or modifying a subscription list. Instead, there is a single field that ...